Frequently Asked Questions (FAQ)
Responses to the questions most frequently asked about DNP Museum Lab.
Bookings for viewing the exhibition
Can I change the dates or the time of my reservation for viewing?
Yes. Click on the Cancel link indicated in the book viewing confirmation message sent to you by email after you made your booking, and
1. Cancel the existing booking and then
2. Make a new booking by going to the space marked Online booking – Booking calendar" on this site.
Can I change the number of visitors covered by my reservation for viewing?
Yes. Click on the link for altering the number of visitors indicated in the book viewing confirmation message sent to you by email after you made your booking, and follow the specified procedure.
* Please note, however, that you will not be able to increase the number of visitors covered by your booking if the quota of visitors for the requested time is already full. In this case, please make a new booking for a date and time when we will be able to accommodate the desired number of visitors.
How do I cancel a booking?
Click on the Cancel link indicated in the booking confirmation message sent to you by email after you made your booking, and follow the specified procedure.
How do I check the content of my reservation for viewing?
The details are indicated in the book viewing confirmation message sent to you by email after you made your booking.
Do you have a waiting list system?
We do not have a waiting list system in place.
Information letter by email (Japanese Only)
What is "DNP Cultural Activity News"?
It is an email newsletter which provides information on the wide range of cultural activities that Dai Nippon Printing Co. Ltd. (DNP) is involved in. These activities include the DNP Museum Lab, which offers a new approach to enjoying art and culture in collaboration with various museums and galleries; the Maison des Musées du Monde, a facility that offers information on museums throughout the world; and the Ginza Graphic Gallery (ggg), a structure specialized in presenting contemporary graphic design.
How do I change the email address I wish to use to receive the information letter by email?
In accordance with our duty to protect personal data, all personal information concerning you can only be modified by you in person. Please cancel your subscription employing your previous email address and then re-subscribe with your new email address.
How do I unsubscribe from the information letter by email?
All personal information concerning you can only be modified by yourself. Please follow the procedure provided for this purpose.
Visits and charges at Museum Lab
How much does an entry ticket to Museum Lab cost?
The visit is free but it is necessary to book in advance.
Visitors in wheelchairs
Is it possible to visit in a wheelchair?
Visits have been designed to cater for the needs of visitors in wheelchairs, but access to certain areas may be rather difficult. We would be grateful for your understanding in this regard.
Visitors with small children
Is it possible to bring pushchairs into the exhibition area?
Yes, pushchairs may be admitted but access to certain areas of the exhibition may be rather difficult for pushchairs. We would be grateful for your understanding in this regard.
Is there an area where babies can be fed milk or can have their nappies changed?
Museum Lab does not have an area available for feeding babies.
A table for changing babies' nappies is however available in the toilets intended for handicapped visitors and multi-use toilets.
Is it possible to visit with small children?
While young children are welcome at the exhibition, they should be accompanied by at least two adults for the safe use of head-mounted VR displays which block out their view. Please note that a part of the experience is not available to children age six and younger. Please also keep your eyes on them to prevent any injury caused by accidental contact with exhibits.
Information regarding pacemakers
I have a pacemaker installed. Will I be able to visit with full peace of mind?
Museum Lab uses transmitters and receivers of radio waves that may have an influence on medical devices implanted in the human body such as pacemakers.
Parking facilities for cars and bicycles
Is there parking space available for cars or for bicycles?
No. There is no parking space available either for cars or for bicycles.
What measure are taken to control infection risks?
Different measures are taken to prevent infection, including the temperature check, hand washing, face masks/shields for our staff. The exhibition hall is adequately ventilated, and all fixtures are carefully cleaned and disinfected.
For the detail of precautions required from visitors, please see "Note to visitors".
Please also note that the opening days and hours of the exhibition may change under compelling circumstances. You are invited to check the latest information on the website.
Will I be admitted if I arrive late?
Visitors are admitted by reservation only. Please be on time to enjoy the whole exhibition. Our staff will advise you that some immersive contents (using smart glasses) are available only for a given time after your expected time of entry. You may miss this part of the experience if you arrive late.
Is one allowed to take photographs inside Museum Lab?
No. Photography is prohibited throughout Museum Lab.
Is one allowed to smoke in Museum Lab?
No. Smoking is prohibited throughout Museum Lab.
Is one allowed to eat and drink inside Museum Lab?
Eating and drinking is prohibited everywhere inside Museum Lab. There is nowhere to eat or drink on the premises.
Is one allowed to bring pets to Museum Lab?
No. Bringing pets to Museum Lab is prohibited except in the case of guide dogs accompanying blind, deaf or handicapped visitors.
Contact for all other information
Dai Nippon Printing Co., Ltd.
DNP Museum Lab Customer Center